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Terms and Conditions

Effective Date: 15 November 2025

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1. Introduction

1.1. These Terms and Conditions (“Agreement”) govern the provision of services by SparkLead Agency (“we,” “our,” or “us”) to the Client (“you” or “Client”).
1.2. By engaging our services, the Client agrees to be bound by these Terms and Conditions.

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2. Services Provided

2.1. SparkLead Agency provides lead generation, sales development representative (SDR) management, marketing campaign management, and related services.
2.2. All services will be delivered according to the Scope of Work agreed upon with the Client.
2.3. We reserve the right to make adjustments to service methods or processes as required to achieve optimal results, provided that the Client is informed of any significant changes.

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3. Client Responsibilities

3.1. The Client agrees to provide accurate, complete, and timely information necessary for the delivery of services.
3.2. The Client is responsible for approving campaigns, creative materials, and any content used in marketing efforts.
3.3. Delays or inaccuracies in providing requested information may impact service timelines and outcomes.

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4. Fees and Payment

4.1. Service fees will be outlined in the Scope of Work or proposal provided to the Client.
4.2. Payment terms: [Insert standard, e.g., 50% upfront, 50% on completion, or monthly recurring billing].
4.3. Late payments may incur interest or service suspension until payment is made in full.

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5. Confidentiality

5.1. Both parties agree to keep confidential all proprietary information shared during the course of the engagement.
5.2. Confidential information includes, but is not limited to, client lists, marketing strategies, and business data.
5.3. Confidentiality obligations survive the termination of this Agreement.

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6. Intellectual Property

6.1. All content, campaigns, and creative materials developed by SparkLead Agency remain our intellectual property until full payment is received.
6.2. The Client may not reproduce or distribute any materials without prior written consent.

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7. Limitation of Liability

7.1. SparkLead Agency will exercise reasonable skill and care in providing services.
7.2. We do not guarantee specific results, including lead quantity, sales conversions, or ROI.
7.3. To the extent permitted by law, we are not liable for any indirect, consequential, or special damages arising from the provision of services.

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8. Termination

8.1. Either party may terminate this Agreement with [Insert notice period, e.g., 30 days] written notice.
8.2. On termination, the Client remains responsible for payment of any fees incurred up to the termination date.

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9. Governing Law

9.1. This Agreement shall be governed by and construed in accordance with the laws of the Republic of South Africa.

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10. Miscellaneous

10.1. If any provision of this Agreement is held invalid, the remainder of the Agreement shall remain in full force and effect.
10.2. These Terms and Conditions constitute the entire agreement between the parties and supersede all prior agreements.

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