Think Outsource is a customer experience and business process outsourcing partner dedicated to helping companies operate smarter, faster, and more cost-effectively. As a division of FDM Group, we leverage the Group’s strong operational foundation, compliance standards, and industry expertise to deliver high-quality outsourced services tailored to modern business demands. We exist to give organizations the freedom to scale without the burden of administrative overhead, staffing limitations, or rising operational costs. Our goal is simple: create efficient, reliable, and customer-centric support systems that drive measurable performance improvements.

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Our Mission

To empower businesses with intelligent outsourcing solutions that enhance service quality, operational efficiency, and customer satisfaction—while supporting scalable growth across global markets.

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Who We Are

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Think Outsource was built to meet a growing demand for professional, flexible, and high-performance BPO services across multiple industries. Our capabilities are designed around one core principle: operational excellence.

We combine:

• Skilled customer service teams

• Advanced workflow systems

• Process-driven operations

• Compliance-based management

• A culture of accountability and continuous improvement

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Our teams undergo rigorous training and quality checks to ensure consistent delivery, whether handling inbound queries, outbound engagements, or back-office processes.

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What We Do

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We support businesses with a comprehensive suite of BPO services, including:

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• Customer Service Support
Inbound and outbound assistance across voice, email, and chat channels.

• Lead Generation & Appointment Setting
Value-driven outreach and qualification to help businesses increase conversions.

• Back-Office Operations
Administrative, data processing, and operational support to relieve internal teams.

• Debt Review Support Services (Powered by FDM Consultants)
Specialized support for debt review operations using FDM’s industry expertise.

• International Campaign Outsourcing
Cost-effective delivery for offshore partners seeking reliable African talent.

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Why Businesses Choose Us

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Operational Reliability
We maintain strict service-level management, performance monitoring, and compliance checks.

High-Quality Talent
Our agents are trained to deliver professional communication, empathy, and problem-solving at scale.

 

Process-Driven Systems
Every workflow is optimized for speed, accuracy, and measurable output.

Cost Efficiency
We help organizations reduce operational expenses without compromising service quality.

Scalable Infrastructure
As your business grows, we grow with you—staffing, systems, and resources scale on demand.

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Our Vision

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To become one of Africa’s leading BPO partners—recognized for consistency, innovation, and customer service excellence—while contributing to sustainable job creation and global market competitiveness.